Testimonials

  • "Sue has been indispensable during my leadership transitions. Her skill, insight and honesty helped turn my vision into reality."

    - Andrew Dreyfus, Former President & CEO, Blue Cross Blue Shield of Massachusetts 

  • "I am sincerely grateful for Sue's assistance.  She helped me see a new professional "path" that has been much more rewarding and fulfilling!"

    —Cliff Houde, Operations Staff VP Carelon Health

  • "Sue’s coaching has played a pivotal role in my life.  Her ability to draw out insight and turn it into actionable attainable goals is unmatched in my experience.  Sue is invaluable! "

    —A. H., Ph.D. candidate

  • "After several leadership changes, we were passionate and dedicated professionals who weren’t sure how to work together to meet our goals.  Sue helped us build on our strengths, learn new skills, and agree how we wanted to operate as a team. After working with Sue, we are better, stronger, and making great progress on our mission."

    —Natalia Feinstein, Executive Director
    Wholesome Wave

  • "I was lucky enough to work with Sue and her team on one of my most successful and drama-free programs. Because they built collaboration and efficiency in the program team, I was able to focus more on the effort of our core team members on the implementation itself and spotted issues before they could become problems. Having individuals of their caliber focused on organizational change management fosters great communication and builds trust in the implementation process."

    —Jim Ewing, Senior Consultant, Digital Transformations

  • "Sue masterfully made a complex topic accessible to diverse learning styles through vivid storytelling, meaningful audience interactions, and memorable examples. Her clear, confident delivery and engaging presence ensured the content resonated with everyone. With more than 30 years of conference organizing experience, I can confidently say Sue would be an outstanding presenter in any event lineup."

    —Larry Center, Former Assistant Dean, Georgetown Law School

  • "Sue is an exceptional coach and has become my go-to resource for professional development.  I can’t recommend her enough!"

    —Senior Marketing Consultant
    Point32Health

  • “I managed through significant change and growth and I did it while staying true to myself.  Thank you doesn’t seem like enough!” 

    —Ashley Cullum, Associate General Counsel, Carmax

  • “Coaching works. You’d use a coach for a significant sport or other performance endeavor, so why not for other skill building? Sue’s blend of thoughtful engagement, humor, patience, and insight enabled me to further open my mind to new perspectives, and the building and maintenance of new habits to make meaningful change.”

    —General Counsel, US-based Professional Association

  • “A valued thought partner, the collaborative and adaptable New Direction Strategy team quickly became a critical enabler of our success.  They adeptly picked up on nuances of the program, translated strategy into tactics, and kept an eye out for ways to communicate better.  It has been so so good to have their support.”

    —Rob Guenard, Biogen Digital Transformation Leader

  • "Your analytical tools gave us a very useful way of  assessing our situation and will provide a lasting benefit as we plan for the future.  I especially appreciated your candid and constructive counsel."

    —Paul Sandman, Board ChairMassachusetts Historical Society

  • "I couldn’t speak more highly of my coaching experience with Sue. Through her experienced and compassionate approach, she helped me get to the root cause of behaviors that weren’t serving me and helped me level up as a leader. Her voice and wisdom will always be in my mind as I continue to grow."

    - Catherine Gryp, Carmax

  • “Coming into this role I felt like a beginner all over again. Sue helped me build awareness so I could see what was getting in my way, then helped me design new approaches that feel manageable and authentic. I’m more at ease, my interactions with team members are deeper and more effective, and our work as a team has gotten better as a result. Coaching has exceeded every expectation I had.”

    – Ryan Gaines, CFO, Apparel Impact Institute